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RETURN AND REFUND


Return Period: You have 14 calendar days from the date of receipt to return an item. The items being returned must remain unworn and in their original condition, except for reasonable inspection and trying on garments. It is your responsibility to ensure that the returned goods are adequately packaged to prevent damage during transit.


Initiating a Return: Within the return period, please contact our Customer Support Team via email at info@batnorton.com to initiate the return process.


Exchange: We facilitate exchanges for products of the same kind, such as different sizes. For exchanges, please note that covering the shipping fee is the customer's responsibility. If you wish to exchange for a different product, kindly request a refund following the refund procedure. Upon completion, you may proceed to place a new order for the desired item.


Exceptions: Certain items may not be eligible for return in their original condition due to unique characteristics. These items are intended solely for the customer who initially purchased them.


Refund Options: Upon receipt of the returned item, our online store can provide you with a store credit or a full refund, deducting any applicable shipping costs, within 30 days of the delivery. The store credit will be equivalent to the purchase amount and can be utilized for future purchases on our website.


Quality Concerns: If you receive goods of inadequate quality, we will either exchange them for items in proper condition or provide a refund. In such cases, we will cover the cost of shipping. A customer must provide a detailed description of the defect together with visual evidence (photo/video) and contact us immediately. Once we have reviewed this information and received the item back to our warehouse, any decision to honor a refund is at our discretion and based on the evidence provided by the customer.


For further assistance or inquiries regarding returns and refunds, please contact us at info@batnorton.com. We are here to help ensure your shopping experience with us is enjoyable and hassle-free!